Intellix IT Solutions
Galway · Co. Galway · IT Support

IT Support Galway — west-coast SMEs deserve senior engineers, not call-centre tickets.

We work with Galway SMEs that are tired of MSPs who treat the west like an outpost. Most issues are resolved remotely from Thurles inside the hour. On-site visits planned monthly or on-demand for hands-on work.

Local response: On-site monthly · 2h 30min from Thurles · same-week remote response
Who hires us in Galway

SMEs that have outgrown break-fix.

We're not a "computer shop". We're senior engineers running managed IT for Galway-area SMEs that need someone accountable, calm under pressure and good with both Microsoft 365 and the auditor.

  • Tourism & hotels on the Wild Atlantic Way
  • Marine, aquaculture and seafood producers (Galway Bay corridor)
  • Med-tech and pharma-adjacent SMEs at Parkmore / Ballybrit
  • Solicitors, surveyors and consultancies in Salthill / city centre
  • Restaurants and bars in the Latin Quarter and Quay Street
  • Agri-tech and equine-sport operators in East Galway
What's quietly broken

Six things we find on day one in most Galway SMEs.

Storm-season power and internet failures with no fail-over
Hotel WiFi that buckles during race week and Christmas markets
Microsoft 365 mailboxes still using shared passwords from 2019
Card-terminal and EPOS networks not segmented from staff machines
DNS / DMARC misconfigured — booking confirmations going to junk
Backups dependent on the office broadband being up at 3am
What's included

Eight pillars. One fixed monthly fee.

Managed helpdesk

Senior engineer on the other end of the call — not a Tier-1 script reader.

Microsoft 365 hardening

MFA, conditional access, anti-impersonation, retention, secure-score baseline.

Endpoint protection

EDR / MDM across Windows, macOS and mobile — no orphaned devices.

Network & WiFi

Properly segmented Ubiquiti / Cisco Meraki networks. Guest, IoT, staff and finance VLANs.

Backup & DR

3-2-1 backups with tested monthly restores. Evidence pack for your insurer.

Cybersecurity audit

Annual external + internal review, mapped to NIS2 and ISO-27001 controls.

Compliance support

GDPR, NIS2, supplier-security questionnaires, cyber-insurance renewal evidence.

Grant-funded route

Enterprise Ireland Cyber Review (€3k) + NCSC Cyber Improvement (€25–60k) where eligible.

"We took on a Galway tourism operator after their hotel chain merger — consolidated 4 messy M365 tenancies into one, cleanly, over 6 weeks."

— Recent engagement in the Galway area · anonymised on request

Verified office

Intellix IT Solutions Limited — Thurles

1 Emmett Street
Thurles, Co. Tipperary
E41 YH05, Ireland

+353 85 181 0310

hello@intellixit.com

Mon–Fri, 09:00–17:30 (out-of-hours line for managed-IT clients)

Service area

Also covering across Co. Galway

OranmoreSalthillBarnaAthenryLoughrea
See every town we cover

Hospitality in Galway?

We also run a dedicated hotel-IT practice covering guest-WiFi, PMS, POS and event-week traffic spikes.

Hotel IT Galway

Want a 30-minute call with a senior engineer who'll be on-site in Galway?

Bring one painful IT problem — a stalled M365 project, a backup you don't trust, a phishing scare, an insurer questionnaire you can't answer. We'll talk through it honestly. No-go if we're not a fit.