Managed helpdesk
Senior engineer on the other end of the call — not a Tier-1 script reader.
Athlone · Co. Westmeath · IT Support
IT Support Athlone — Midlands managed IT with proper senior engineers.
Athlone sits on the spine of the Midlands and the Shannon corridor. We support tourism operators, hotels, professional services, manufacturing and the AIT/TUS academic-adjacent SMEs from our Thurles base, with planned on-site visits weekly and 24/7 remote.
Local response: On-site weekly · 1h 30min from Thurles · remote covers 95% of issues
Who hires us in Athlone
SMEs that have outgrown break-fix.
We're not a "computer shop". We're senior engineers running managed IT for Athlone-area SMEs that need someone accountable, calm under pressure and good with both Microsoft 365 and the auditor.
- Hotels and restaurants on the Shannon waterfront
- TUS / AIT campus suppliers and student-housing operators
- Manufacturing & engineering SMEs along the M6
- Professional services (legal, accountancy, surveying)
- Health & wellness clinics, dental practices
- Logistics & haulage operators on the Dublin–Galway corridor
What's quietly broken
Six things we find on day one in most Athlone SMEs.
Branch-to-branch VPNs that broke 'sometime last year, can't remember when'
Microsoft 365 inherited from an MSP no-one likes to call anymore
Wi-Fi blackspots in restaurants and hotel function rooms
PCI-DSS compliance creeping over due to ageing card terminals
Phishing that's specifically targeting Athlone businesses (it does)
On-prem servers running on warranty that ended in 2022
What's included
Eight pillars. One fixed monthly fee.
Microsoft 365 hardening
MFA, conditional access, anti-impersonation, retention, secure-score baseline.
Endpoint protection
EDR / MDM across Windows, macOS and mobile — no orphaned devices.
Network & WiFi
Properly segmented Ubiquiti / Cisco Meraki networks. Guest, IoT, staff and finance VLANs.
Backup & DR
3-2-1 backups with tested monthly restores. Evidence pack for your insurer.
Cybersecurity audit
Annual external + internal review, mapped to NIS2 and ISO-27001 controls.
Compliance support
GDPR, NIS2, supplier-security questionnaires, cyber-insurance renewal evidence.
Grant-funded route
Enterprise Ireland Cyber Review (€3k) + NCSC Cyber Improvement (€25–60k) where eligible.
"An Athlone professional-services firm asked us to second-opinion a €40k 'cybersecurity refresh' quote from their existing provider. We delivered 80% of it for €11k, grant-funded."
— Recent engagement in the Athlone area · anonymised on request
Verified office
Intellix IT Solutions Limited — Thurles
1 Emmett StreetThurles, Co. Tipperary
E41 YH05, Ireland
Mon–Fri, 09:00–17:30 (out-of-hours line for managed-IT clients)
Service area
Also covering across Co. Westmeath
MoateBallinasloeLanesboroGlassonRoscommon
See every town we cover Hospitality in Athlone?
We also run a dedicated hotel-IT practice covering guest-WiFi, PMS, POS and event-week traffic spikes.
Hotel IT AthloneWant a 30-minute call with a senior engineer who'll be on-site in Athlone?
Bring one painful IT problem — a stalled M365 project, a backup you don't trust, a phishing scare, an insurer questionnaire you can't answer. We'll talk through it honestly. No-go if we're not a fit.