Microsoft 365 and email support
Administration, mailbox security, identity hardening, anti-impersonation, DMARC, retention and sharing controls.
Managed IT · Senior-led · Business support
Managed IT Services for Businesses That Need Clear Accountability.
Intellix provides senior-led managed IT support for businesses that need reliable systems, practical cybersecurity and one accountable technology partner.
We support hotels, solicitor firms, food producers, professional services firms and established SMEs that cannot afford fragmented support or unclear ownership.
For businesses requiring ongoing IT support, Microsoft 365, cybersecurity, networking, vendor coordination or operational technology advice.
One accountable IT partner
Coordination across the systems your business actually runs on.
Intellix acts as the point of coordination across IT support, cloud services, networking, cybersecurity and the third-party vendors your business already depends on — broadband, EPOS, booking platforms, accounting and line-of-business applications.
The scope is agreed around the systems your business actually relies on. We do not bundle everything into a fixed package and hope it fits — that's how clients end up paying for things they don't use and missing the things that matter.
Scope
What managed IT support can include.
Device and user support
Day-to-day support for company devices, onboarding, offboarding and senior technical advice when escalations matter.
Network and WiFi oversight
Ongoing oversight of business WiFi, VLAN segmentation, firewall policy and access points across single or multi-site environments.
Cybersecurity monitoring and review
External posture reviews on agreed cadence, Microsoft 365 security signals, threat-pattern advice and remediation tracking.
Backup and disaster-recovery planning
Backup coverage review, restore-testing schedules and practical disaster-recovery planning for the systems that actually matter.
Firewall and access-control support
Firewall policy review, role-based access, secure remote access and segmentation of payment, IoT and operational traffic.
Vendor coordination
We deal with your broadband provider, EPOS supplier, booking platform, accountancy software vendor and other third parties so you have one accountable IT contact.
IT documentation and asset oversight
Documented network topology, asset register, account inventories and handover notes — so nothing depends on tribal knowledge.
Who we support
Sectors we work with.
Hotels and hospitality businesses
Guest WiFi, front-desk systems, payment terminals, PMS reliability, event-week capacity and failover internet — coordinated with your existing booking platform and EPOS provider.
Solicitor firms and professional services
Microsoft 365 hardening, email impersonation defence, secure remote access, phishing-resistance training and outputs suitable for insurer and Law Society standards.
Food producers and operational businesses
Uptime-critical IT — ERP and stock systems, EDI feeds, supplier-security evidence, factory networking and operational email reliability.
Multi-site SMEs
Branch-to-branch VPN, unified firewall policy, central Microsoft 365 administration, consistent device baselines and documented escalation paths.
Equestrian and specialist businesses
Practical IT for stud farms, equestrian operators and rural-business clusters — WiFi that reaches the yard, secure remote access and email trust against impersonation of sale paperwork.
Typical practical issues we resolve
- 01Microsoft 365 account and email issues — recovery, MFA, conditional access, impersonation handling
- 02WiFi instability across offices, function rooms, retail floors and outdoor coverage
- 03Vendor handoffs where nobody is willing to own the problem end-to-end
- 04Backup uncertainty — coverage gaps, untested restores, retention drift
- 05Firewall configuration that has drifted from the original design
- 06Staff onboarding and offboarding without a documented IT checklist
- 07Device security baselines — encryption, screen-lock, patching, lost-device response
- 08Business continuity planning when key suppliers, key people or key systems are unavailable
Onboarding
How onboarding works.
The onboarding plan is adapted to the size and complexity of the environment. The four stages below are the shape of the work; the timing flexes around your business.
01
Initial consultation
A 30–60 minute conversation with a senior engineer to understand the business, the systems it depends on and the current frustrations. Outcome: agreed scope and a path forward.
02
Environment review and documentation
A structured walk-through of Microsoft 365, networks, backups, security posture and key vendors. Outcome: a documented baseline of what actually exists today — not what people think exists.
03
Priority remediation plan
A prioritised plan covering quick wins, foundational fixes and longer-running improvements. Outcome: clarity on what is being done first, by whom, and why.
04
Ongoing support and review
Steady-state support with scheduled reviews against the plan. The onboarding plan is adapted to the size and complexity of the environment.
Commercial model
Structured around your business, not a price-list.
Managed IT support can be structured as a monthly support agreement, a defined support retainer or a scoped project arrangement, depending on the business environment. We share commercial detail during the initial review rather than publishing a one-size-fits-all rate card — every business we support has a different mix of users, sites, applications and risk tolerance, and the commercial structure should reflect that.
Common questions
Frequently asked.
Do you provide ongoing managed IT support for SMEs?
Yes. Most engagements take the form of an ongoing support arrangement covering the systems the business actually relies on — Microsoft 365, devices, networks, backups, cybersecurity oversight and vendor coordination. The exact scope is agreed during initial review rather than packaged as a one-size-fits-all bundle.
Can Intellix work alongside an existing IT supplier?
Yes. A common arrangement is for Intellix to take ownership of cybersecurity, Microsoft 365, networking, vendor coordination and senior-engineer work, while an existing helpdesk or in-house IT lead continues to handle day-to-day user requests. Scopes are written down so there is no ambiguity about who owns what.
Do you support Microsoft 365 environments?
Yes. Microsoft 365 is a central part of every managed engagement — identity hardening, conditional access, anti-impersonation, DMARC enforcement, retention, sharing controls, mailbox policy and secure-score work. We typically inherit tenants from a previous provider and run a documented hardening exercise during onboarding.
Can you help with business WiFi and network problems?
Yes. Network and WiFi oversight is included in most managed engagements — segmented VLANs, controlled access points, firewall policy and failover planning. Larger network installs and fit-outs are scoped as separate projects; ongoing support and monitoring continue under the managed agreement.
Do you provide cybersecurity reviews as part of managed support?
Yes. A baseline external posture review is part of how we start a managed engagement, and re-reviews are scheduled at agreed intervals. Deeper one-off audits (insurer renewals, ISO 27001 evidence, pre-acquisition due diligence) are also available as separate engagements where appropriate.
Do you support personal laptop repairs?
Our focus is business IT support rather than walk-in consumer repairs. We support company devices, networks, Microsoft 365 environments and operational systems as part of a business support engagement.
More from Intellix
Related services and regional pages
- Cybersecurity audit
- Microsoft 365 security audit
- pfSense and Netgate firewall expertise
- Business WiFi and networking
- External exposure review
- Free attack-surface scan
- Hotel IT support
- Solicitor-firm IT support
- Food producer IT support
- IT support Thurles
- IT support County Tipperary
- IT support Athlone
- IT support Galway
- Review methodology
- Contact Intellix
A 30-minute conversation with a senior engineer.
Bring one practical IT problem — a Microsoft 365 mess inherited from a previous provider, a backup nobody trusts, an insurer questionnaire you can't answer. We'll talk through it honestly.