Managed helpdesk
Senior engineer on the other end of the call — not a Tier-1 script reader.
Dublin · Co. Dublin · IT Support
IT Support Dublin — when your SME has outgrown break-fix and doesn't want the enterprise price tag.
Dublin SMEs hire us when they're done with two extremes — overpriced enterprise MSPs and one-man-band 'IT lads' who don't pick up the phone. We deliver senior, accountable, grant-eligible IT support from our Thurles base, with planned on-site days and same-day remote response.
Local response: Remote-first · 2h from Thurles · planned on-site days
Who hires us in Dublin
SMEs that have outgrown break-fix.
We're not a "computer shop". We're senior engineers running managed IT for Dublin-area SMEs that need someone accountable, calm under pressure and good with both Microsoft 365 and the auditor.
- Professional services (legal, accountancy, financial advisory)
- Property, construction and surveying firms across the M50
- Restaurants, bistros and groups with multi-site EPOS estates
- Healthcare clinics, dental practices and allied health
- Tech startups past seed but pre-CISO hire
- Family-owned retail with city-centre and outlet locations
What's quietly broken
Six things we find on day one in most Dublin SMEs.
MSP contracts on rolling auto-renewal nobody bothered to renegotiate
Microsoft 365 tenants with Global Admin accounts the founder no longer controls
BEC / invoice-redirect attempts hitting the finance mailbox monthly
Multi-site WiFi that was never properly meshed
Compliance ask from insurer / supplier that's been ignored for 18 months
Backups landing on a NAS in the same office as the production server
What's included
Eight pillars. One fixed monthly fee.
Microsoft 365 hardening
MFA, conditional access, anti-impersonation, retention, secure-score baseline.
Endpoint protection
EDR / MDM across Windows, macOS and mobile — no orphaned devices.
Network & WiFi
Properly segmented Ubiquiti / Cisco Meraki networks. Guest, IoT, staff and finance VLANs.
Backup & DR
3-2-1 backups with tested monthly restores. Evidence pack for your insurer.
Cybersecurity audit
Annual external + internal review, mapped to NIS2 and ISO-27001 controls.
Compliance support
GDPR, NIS2, supplier-security questionnaires, cyber-insurance renewal evidence.
Grant-funded route
Enterprise Ireland Cyber Review (€3k) + NCSC Cyber Improvement (€25–60k) where eligible.
"We replaced a Dublin SME's incumbent MSP over 30 days — first month side-by-side, full handover, then a 35% lower monthly fee with better SLA."
— Recent engagement in the Dublin area · anonymised on request
Verified office
Intellix IT Solutions Limited — Thurles
1 Emmett StreetThurles, Co. Tipperary
E41 YH05, Ireland
Mon–Fri, 09:00–17:30 (out-of-hours line for managed-IT clients)
Service area
Also covering across Co. Dublin
SandyfordCitywestTallaghtSwordsBlanchardstown
See every town we cover Hospitality in Dublin?
We also run a dedicated hotel-IT practice covering guest-WiFi, PMS, POS and event-week traffic spikes.
Hotel IT DublinWant a 30-minute call with a senior engineer who'll be on-site in Dublin?
Bring one painful IT problem — a stalled M365 project, a backup you don't trust, a phishing scare, an insurer questionnaire you can't answer. We'll talk through it honestly. No-go if we're not a fit.