Senior hotel IT support that keeps reception, WiFi, POS and payments running on a Sunday at 11pm.

The four problems most Irish hotels call us about

Guest WiFi complaints on TripAdvisor

One bad weekend of WiFi and the review damage takes months to undo. We've inherited every flavour of broken hotel WiFi — overloaded consumer-grade APs, single SSIDs covering 200 rooms, contention from a guest streaming 4K, no captive portal, no per-device isolation.

Reception and booking systems that cannot go down

When the PMS freezes during check-in, when the booking engine goes offline on a Friday night, when the integration between Hotsoft / Mews / Opera and your channel manager stops syncing — that's revenue gone and angry guests in your lobby. You need IT that treats hospitality uptime as the actual job.

PMS, POS, website, payment and WiFi vendors blaming each other

The booking engine vendor says it's the PMS. The PMS vendor says it's the network. The payment provider says it's the POS. You spend the morning playing technical referee instead of running the hotel. We become the single accountable partner that owns the whole stack and stops the finger-pointing.

Senior cover for the whole technical estate

Most hospitality groups have outgrown the local IT guy but aren't ready for an in-house head of IT. We sit in that gap — senior-led delivery, direct access to the people responsible, predictable monthly retainer, real on-site visits when it matters.

What we actually do for hospitality clients

Guest WiFi that doesn't fall over at peak season

Hospitality-grade WiFi engineered for the worst-case Friday — 180 guests, 2 devices each, 4K streaming on half of them, the kitchen team on a separate VLAN, and a wedding running on its own SSID. Ubiquiti / Aruba / pfSense at the edge. Site survey, heatmap, channel planning, density sizing, captive portal with branded landing page, T&Cs and email capture for marketing.

• Per-room and corridor coverage validated by on-site survey, not a vendor brochure.
• Captive portal with branded splash, T&Cs and optional newsletter opt-in.
• Bandwidth shaping so one heavy user can't drown the rest of the floor.
• Dedicated SSIDs for staff, guests, events / weddings and IoT (smart TVs, locks, thermostats).

pfSense, Ubiquiti and VLAN segmentation done properly

The boring plumbing that quietly keeps everything running. pfSense or Netgate firewalls at the perimeter, Ubiquiti UniFi / Aruba switches and access points, full VLAN segmentation so the POS, the PMS, the property management network, the guest WiFi and the IoT estate can't talk to each other unless explicitly allowed.

• VLANs: PMS / POS / payments / staff / guest / IoT / management — isolated by default.
• PCI-DSS-friendly network segmentation so payment traffic stays inside its bubble.
• Redundant WAN where the line can be (4G / Starlink fail-over for rural sites).
• Documented network diagram. Yours to keep — no vendor lock-in.

Booking engine, PMS and POS coordination

Most hotel IT problems are integration problems. We coordinate the full stack — booking engine (Net Affinity / SiteMinder / Cloudbeds), PMS (Hotsoft / Mews / Opera / Guestline / Little Hotelier), POS (Lightspeed / Square / SumUp / Tevalis / Toast), channel manager, payment gateway, key-card system, door locks, F&B printers and reservation phones. One partner who knows how the pieces fit, and who picks up the phone when they don't.

• PMS vendor escalation done by us, not your front-office manager.
• Channel-manager / OTA reconciliation — fix duplicate bookings, rate parity, sync gaps.
• Card-payment integration: SCA / 3DS, tokenised card-on-file, recurring deposits.
• Kitchen and bar printer routing — KOT / BOT chaos solved at the network layer.

Payments and PCI-friendly card workflows

Card-not-present, tokenised deposits, recurring billing, card-on-file for direct bookings, terminal management across F&B outlets, integrated vs. semi-integrated POS — we know which workflow keeps you out of PCI-DSS scope and which one drops you into it. We document the choice and stand behind it.

• Stripe / Adyen / Worldpay / Elavon / AIB Merchant Services integration.
• Tokenised card-on-file for direct-booking pre-authorisation.
• Reduced PCI-DSS scope through correct semi-integrated POS architecture.
• Reconciliation between PMS folios, POS settlements and the payment-provider payout file.

Cybersecurity for hospitality — calm, not paranoid

Hotels are a soft target. Public WiFi, high-turnover staff, third-party integrations, guest data at the front desk, payment terminals at every till point, key-card and door-lock systems on the network. We harden the estate, write the policies your insurer wants, and run a quarterly external cybersecurity review so you have evidence on file when the renewal questionnaire arrives.

• Free initial external cybersecurity brief — DNS, DMARC, TLS, headers, application surface.
• Helps reduce cyber-insurance renewal friction with evidence-led controls and remediation notes.
• Phishing protection for reception and finance — DMARC enforcement, MS 365 / Google Workspace hardening.
• GDPR Article 32 documentation for guest data, CCTV and marketing opt-ins.

Monthly support and senior cover

Predictable monthly retainer. Real human on the phone — senior-led delivery, no anonymous ticket maze. Quarterly on-site visits as standard, more often if your site demands it. Twelve-hour response SLA on operational issues, faster if the front desk is down.

• Predictable monthly retainer scaled to room count, outlets and complexity.
• Quarterly on-site review with a written summary you can give the board.
• Direct mobile / Signal access for the property manager and the GM — not a generic helpdesk.
• Project work scoped and quoted in writing before anything starts.

Where we work

Intellix is the UK parent; the day-to-day hospitality delivery is run from our Cloudvoro office in Thurles, County Tipperary. On-site work and monthly retainers within easy travel of:

• Tipperary (Cashel, Thurles, Clonmel, Cahir, Tipperary Town, Nenagh, Roscrea)
• Galway (city and county — Salthill, Connemara, Athenry)
• Laois & the Midlands (Portlaoise, Mountrath, Abbeyleix)
• Offaly, Kildare, Westmeath, Limerick, Kilkenny and Waterford by arrangement
• Dublin and Cork — for groups already on our retainer programme

Hospitality IT support across Ireland — Cashel, Thurles, Clonmel, Cahir, Roscrea, Nenagh, Tipperary Town, Portlaoise, Galway, Athenry, Salthill, Mountrath and the wider Midlands corridor. UK clients served from our Bury St Edmunds office.

Why hotels pick Intellix over a generic MSP

• Hospitality is our shape of business. We don't divide the day between an accounting practice in Limerick and a hotel in Cashel — hotels, food producers and equestrian operators are 80% of what we do.
• One accountable partner. When the booking engine vendor blames the PMS and the PMS blames the network, we own the resolution. You stop being the middle of that argument.
• Senior-led delivery. The person planning your WiFi rebuild is the same person who'll be on the phone at 11pm if it ever needs them. No anonymous ticket maze.
• Predictable spend. Monthly retainer scaled to your property. Project work quoted in writing before anything starts.
• Local on-site. Quarterly on-site review as standard for Tipperary, Galway and Midlands properties. Faster for emergencies.

Discuss hospitality IT for your property

Email [email protected] or use the form on the live page. We'll set up a 20-minute call to walk through what's currently in place, where the pain is, and whether we're a fit. Honest no-go if we're not — we'll point you somewhere that is.

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